Privacy Policy

Privacy Policy for Claytouch

At Claytouch , your privacy is our priority. We deeply value the trust you place in us and are committed to safeguarding your personal information. This Privacy Policy outlines the types of data we collect, how we use it, your choices regarding your information, and the steps we take to ensure its security.

We believe in transparency and aim to provide you with clear details about our privacy practices to enhance your shopping experience.

Important! Claytouch does not sell, rent, or share your information with third parties for their marketing purposes.

1. Information We Collect

We collect personal information to deliver a seamless, tailored, and secure shopping experience. This information may include:

  • Identity and Contact Details: Name, email address, phone number, shipping and billing addresses.
  • Order Information: Purchase history, payment methods, and delivery preferences.
  • Technical Details: Your IP address, browser type, operating system, and interaction data on our website.
  • Preferences and Interests: Products you like, wishlist items, and communication preferences.
  • Social Media Information: Public data you share on social platforms when interacting with us.

2. How We Use Your Information

Your information helps us:

  • Personalize your shopping experience by recommending products you’ll love.
  • Process your orders, handle returns, and provide efficient customer support.
  • Send updates about promotions, new collections, and exclusive events.
  • Improve our website functionality and understand how customers interact with our site.
  • Ensure security and prevent fraudulent activities.

We may also use your information in other ways, but only with your consent or as required by law.

3. Cookies and Analytics

To create a better experience, we use cookies, tracking pixels, and analytics tools like Google Analytics. These tools help us:

  • Remember your preferences (e.g., language and currency settings).
  • Track your browsing patterns to recommend relevant products.
  • Display ads that align with your interests on platforms like Facebook and Instagram.

You can adjust your cookie preferences in your browser settings. If you wish to opt-out of Google Analytics tracking, you can do so via Google’s opt-out tool.

4. Newsletter and Notifications

Subscribe to our newsletter for creative inspiration, product highlights, and exclusive deals. You may also choose to receive text alerts.

  • Frequency: We send emails about 1–2 times per week and text messages no more than 4 times a month.
  • Opt-Out: You can unsubscribe anytime by clicking the link in the email or contacting us at

5. Data Sharing

Your data is shared only when necessary and with trusted partners:

  • Order Fulfillment: Shipping companies and payment processors (e.g., Stripe, PayPal).
  • Service Providers: IT support, marketing agencies, and website hosting partners.
  • Legal Requirements: Regulatory authorities when required by law.

We ensure that these partners comply with strict privacy and data security standards.

6. Protecting Your Information

We take your security seriously and use advanced encryption (SSL) to safeguard your data during transactions. All payment details are handled securely by our payment processors and are not stored on our servers.

While we strive to protect your data, no system is entirely foolproof. However, we regularly update our practices to stay ahead of potential threats.

7. Retention of Information

Your personal information is stored only for as long as necessary to fulfill your orders or comply with legal obligations. If you close your account, some data may still be retained for fraud prevention and record-keeping purposes.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Update or correct inaccuracies in your data.
  • Request deletion of your information, subject to legal obligations.

To exercise these rights, email us at . We may require identity verification for your security.

9. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be posted on this page, and we may notify you via email when necessary.

10. Contact Us

If you have questions about this Privacy Policy or need assistance with your data, please contact us:

  • Email:
  • Customer Support Hours: Monday–Friday, 9 AM–5 PM (GMT)

Your trust fuels our creativity at Claytouch. Thank you for being part of our artistic journey!